Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What times do Pick ups start?

Pick ups start are anytime between 7am-8am. 

The night before, you'll receive a message with an exact ETA for collection. 

Do you allow unneutered dogs?

Yes we do!

A trial day is mandatory to assess whether daycare is right for your dog and to see if they fit into the pack. 

However, we don't accept females who are in season/on heat - to ensure the safety and wellbeing of all dogs. 

What should I bring for my dog?

Just your dog! We provide everything they need but you're welcome to bring food if required.

Do dogs get rest time?

Absolutely! We make sure all dogs have time to rest and recharge throughout the day.

Can puppies attend daycare?

Yes, as long as they are fully vaccinated and comfortable in a social environment. We have seperate areas for the dogs so that they don't become overstimulated. 

What happens in bad weather?

We adapt the day to ensure dogs are still stimulated, with a mix of outdoor and indoor activities where needed. 

However, if the temperature is too hot/too cold we are not open.

Can I see updates throughout the day?

Yes! We send lots of pictures and videos to you throughout the day. 

How do I book my dog in?

You can contact us through our email - admin@thek9countryclub.com

However, if you'd prefer to talk to us directly, our phone number is 07840775669.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.